Skype and phone consultations are convenient types of appointments for patients who live far from the centre and would like advise on their diagnosis or advice on appropriate treatment. These types of appointments are not appropriate for everyone - as some types of hair loss require an in person up close examination of the scalp in order to properly assess the scalp. These appointments are also not appropriate for patients who wish to become long term patients of Dr. Donovan and have periodical evaluation and follow up appointments in the future - such patients are required to have an in person consultation in Vancouver FIRST. Follow up appointments in the future may be possible via skype or phone, but the first appointment MUST be in person for anyone wishing long term care and advice.
The very first step is to send us your blood tests results, photos and questionnaire. Without these, we can't begin the process. If you don't have blood tests done from the last two years, you'll need to get them done. If you don't have photos, you'll need to take them.
Once we receive the three pieces of information from STEP 1, we put it in a file. Every week Dr. Donovan reviews Skype and phone requests and let's our office know whether a given patient qualifies.
If you qualify for a Skype or phone consultation, we'll help you find a time and invite you to them proceed to complete our detailed questionnaire before your appointment. If you don't qualify, we'll let you know as well.
From our perspective, your appointment begins 24 hours before the actual date of your appointment. Dr. Donovan will review your blood tests, questionnaire information and photos and make notes.
STEP 5: Appointment Day
On your appointment day, Dr. Donovan will reach out to you by Skype or phone. You do not need to contact us. He will review important pieces of information and ask you many additional questions. Consultations typically take between 35 and 45 minutes - and sometimes even longer. Please reserve 1 hour from your schedule.
STEP 5: Final Letter
Within 3-5 days of your appointment, Dr. Donovan will send a letter to you outlining the information that was discussed and the treatment plan that was outlined. You can then take this letter to your physician or trichologist for further review.