All patients start with a Comprehensive Consultation. Thereafter, a diagnosis is made and Dr. Donovan assists the patient with a short-term and long-term plan. Patients whose short-term or long-term plan includes hair transplant surgery, scalp micro pigmentation (SMP) or use of wigs, hairpieces or systems are referred elsewhere. All patients wishing long-term follow-up by Dr. Donovan (i.e. follow up appointments every 3, 6, 9 or 12 months) must be seen FIRST at the Whistler clinic. Patients requesting a single (one-time) 'second opinion' consultation are advised to book an in person consultation at the Whistler office but may also request a remote Skype or Telephone consultation. Skype and telephone consultations are not available as a means of consultation for patients who wish long-term monitoring and long term follow-up.