Am I a candidate for such an appointment? What should I expect? 

Skype and phone consultations are convenient types of appointments for patients who live far from the centre and would like advise on their diagnosis or advice on appropriate treatment.  These types of appointments are not appropriate for everyone - as some types of hair loss require an in person up close examination of the scalp in order to properly assess the scalp. These appointments are also not appropriate for patients who wish to become long term patients of Dr. Donovan and have periodical evaluation and follow up appointments  in the future - such patients are required to have an in person consultation in Vancouver FIRST. Follow up appointments in the future may be possible via skype or phone, but the first appointment MUST be in person for anyone wishing long term care and advice. 




STEP 1: Send us your information 

The very first step is to send us your blood tests results, biopsy results, photos and questionnaire. Without these, we can't begin the process of building your file for Dr. Donovan to review. If you don't have blood tests done from the last 12 months, you'll need to get them done. If you don't have photos, you'll need to take them. If you don't have biopsy results, there is a good chance we won't approve your consult request (except consults pertaining to a diagnosis of alopecia areata)


STEP 2: A file is built for you and Dr. Donovan reviews it

Once we receive the four pieces of information from STEP 1, we put it in a file. Every week Dr. Donovan reviews Skype and phone requests and let's our office know whether a given patient qualifies.  If we don't have your complete file, we can't present it to Dr. Donovan for review. 


STEP 3: If you qualify, we'll help you find a date and time that is convenient for you

If Dr. Donovan states that you do qualify for a Skype or phone consultation, we'll help you find a time to speak with Dr. Donovan. If you don't qualify, we'll let you know as well.


STEP 4: Dr. Donovan reviews all your details and questionnaire information 24 hours prior to your appointment. 

From our perspective, your appointment begins 24 hours before the actual date of your appointment. Dr. Donovan will review your blood tests, questionnaire information and photos again and make notes.  In order to proceed with finalizing your appointment, we require all blood tests and biopsy results to be sent to our office NO LATER THAN ONE WEEK PRIOR TO YOUR SCHEDULED APPOINTMENT. We regret that if we have not received your results, we will need to reschedule your appointment to a later date.


STEP 5: Appointment Day

On your appointment day, Dr. Donovan will reach out to you by Skype or phone. You do not need to contact us. He will review important pieces of information and ask you many additional questions. Consultations typically take between 35 and 45 minutes - and sometimes even longer. Please reserve 1 hour from your schedule. 


STEP 5: Final Letter 

Within 21 days of your appointment, Dr. Donovan will send a letter to you outlining the information that was discussed and the treatment plan that was outlined. You can then take this letter to your physician or trichologist for further review. 




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