RECENT Q & A
1) Thank you for completing the appointment request form!
We will carefully review the information you have entered and will get back to you shortly. If you don't hear from us within 48 hours, please email us directly at firstname.lastname@example.org. It is likely that we have emailed you or contact you but our email did not go through (or is in your SPAM folder) or we were unable to leave a message in a private manner. Our team responds to emails and queries Monday to Friday from 9 am to 3 pm PST. Please note that completing the appointment request form does not guarantee an appointment with Dr. Donovan.
2) If you need to send us additional photos, blood tests, biopsy reports, please send a follow-up e-mail. You can email photos to email@example.com (please identify your first and last name based on the information you previously sent). Please keep in mind that submission of blood tests will be required before we can offer you an appointment date and time.
3) Please consider completing the PATIENT INTAKE QUESTIONNAIRE (PIQ) in the next day or so if you are able to do so. You can even complete this now if you wish (and we will simply save it in your medical chart). Completion of the Patient Intake Questionnaire will be required prior to us offering you an appointment date and time.
PART 1. APPOINTMENTS. What are appointments like?
I’d like to give you some information in the event we are able to offer you an appointment once we receive your blood test results. Appointments are typically 30 minutes in duration but may take up to 40 minutes. Please take this into account when planning your visit to our office. Dr. Donovan will carefully review your recent history, evaluate your scalp (including use of dermoscopy), review your blood tests and discuss all available treatment options. If any additional tests are required (biopsy, blood tests, etc), Dr. Donovan will let you know at the time of your appointment.
For more information on your first appointment with Dr. Donovan, please see
We also have a section dedicated to “Frequently Asked Questions” about setting up an appointment with Dr. Donovan which you may also find helpful. The link is:
PART 2. FEES. What are the fees for the appointment?
There is a fee of $875 (plus 5 % tax) for appointments with Dr. Donovan. Please note that although Dr. Donovan sees patients from all provinces in Canada he does not participate in provincial health plans (MSP, OHIP, Alberta Health, etc) and bills privately for all consultations. Appointments with Dr. Donovan are not reimbursable under these provincial plans. If you have private insurance, you may wish to enquire about reimbursement before your appointment with our clinic.
There are fees for any blood tests and biopsies ordered through our clinic. The follow up appointment fee is $650, whether it be in person, Skype/phone call. Brief phone appointments are available to patients within 3 months of any initial or follow up appointment and are billed at $250. The frequency of follow up appointments depends on the diagnosis of a person’s hair loss and ranges between 3-12 months. Some patients are seen in our clinic only once and return to their own physicians for ongoing care and management.
For more information on appointment related fees and the typical frequency of appointments, please see the following link
If you have additional insurance coverage (for example through your place of employment), you may wish to take a moment to contact your insurer to enquire about coverage prior to your appointment with Dr. Donovan.
PART 3. CLINIC POLICIES. What are the formal policies of the Donovan Hair Clinic?
For a full list of our clinic policies, please visit www.donovanmedical.com/policies. If you would like a PDF copy of our clinic policies, simply let me know.
We would also recommend that patient’s take the time to review our policies on prescription renewals as well as the typical follow up intervals for appointments that most patients can expect. Medications prescribed by Dr. Donovan are not valid indefinitely, but rather they are valid until the time of the next follow up appointment (which may range from several months to up to 2 years). Further information can be found at the following links:
PART 4. CANCELLATION POLICY. What is our cancellation policy?
Please note there is a 48-hour cancellation policy for changing or cancelling your appointment and these details can be found in the following link https://donovanmedical.com/cancellation-policy
PART 5. PREVIOUS BLOOD TEST RESULTS. What tests does the clinic need?
We generally require that patients send us blood test results PRIOR to their appointment with Dr. Donovan. For most patients, we actually require your blood tests before Dr. Donovan will determine whether he can offer you an appointment or not. Ideally these should have been done by a previous physician already because this would have been part of an initial work up for hair loss. If you have not had blood tests done in the past, you might consider completing the final steps of your initial hair loss evaluation with your physician and then seeing Dr. Donovan after these tests are done (if needed).
If for any reason you are unable to submit blood tests to us or get blood tests done, simply let us know and we will review with Dr. Donovan if this requirement can or not be waived in your case. For most patients, we require blood tests to be sent to us before we can offer an appointment.
Blood tests can only be ordered by a physician who has seen a patient and has performed an evaluation. Dr. Donovan can not order blood tests for any patient until after he meets with you. If you wish to get blood tests done before coming to see Dr. Donovan, you would need to get these done through a physician who has met you and evaluated your hair loss. We do not mail, email or fax out blood requisitions to patients before their first appointment with Dr. Donovan.
It would be greatly appreciated if you would please email or fax me ANY previous blood test results (or bring them to your appointment). Again, if you don't have any prior blood work that's ok, Dr. Donovan will carefully assess your hair loss and if any blood work is needed for you he will let you know. The blood tests we generally advise are found in the following link:
Dr. Donovan will review blood tests at the time of booking an appointment to ensure they are sufficient to proceed with booking an appointment. He will review them in greater detail about a day or two before your appointment.
PART 6. PATIENT INTAKE QUESTIONNAIRE. What is the patient intake questionnaire?
The patient intake questionnaire is an extremely detailed questionnaire that greatly assists Dr. Donovan in evaluating your hair. We kindly ask all patients to complete our patient questionnaire as soon as possible (even today). This is available at
This is a secure link. We require all patients to complete this prior to our office confirming whether or not we can offer an appointment. You may wish to complete this now.
This questionnaire is extremely valuable to your proper diagnosis and management. Kindly note that this is a DIFFERENT questionnaire than the very short questionnaire you completed when first requesting an appointment.
We are at 4370 Lorimer Road, Suite 334B in Whistler, BC. Directions from Vancouver to Whistler can be found at www.donovanmedical.com/contact-us
Directions within Whistler can be found at https://donovanmedical.com/directions