POLICY ON SUDDEN CLINIC CANCELLATION

We do not cancel appointments very often. However, please take the time to read our policy on how we deal with various situations. If you have an appointment booked 6 or more months down the road, there is a very very small chance it could be changed. Please take this into account when booking flights and accommodations.  We don't often change clinic dates within 6 months of anyone's appointment. Dr. Donovan’s teaching and lecturing responsibilities are generally finalized 6 months in advance. If we have tentatively scheduled your follow up appointment MORE than 6 months from now, please note that there is a small possibility your appointment will be changed.  Our office will do everything possible to NOT change our patient’s appointments. 

It is extremely unlikely (extremely unlikely) that we will need to change any appointment within 3 months. However, our office does have a formal policy on what we would do in case something happened to the office (for example a fire or flood) or Dr. Donovan was to get ill or there was an illness in his family which required him to cancel a clinic (and your appointment). We have felt it is important to have this policy in place because we do have patients who travel to see us from all over the world.

 

CANCELLATION POLICY WHEN DR. DONOVAN CANCELS A CLINIC

 

1. In the extremely rare event we need to cancel your appointment and we are unable to give you MORE THAN 72 HOURS NOTICE, we will reschedule your appointment to a future date either in person or by skype/phone. There will be no charges for your future appointment with Dr. Donovan (whether you choose to have it in person or by phone). Kindly note that we are not able to provide refunds on flights or hotel accommodations or time missed from work. We again emphasize that canceling or changing appointments is not something that happens often especially within a 3 month window. However, if Dr. Donovan needs to attend an emergency (either personal emergency or family emergency) and we advise you with less than 72 hours’ notice, we will reschedule your appointment to a future date and there will be no charges for that appointment. 

2. In the extremely rare event we need to cancel your appointment and we are able to provide you with more than 72 hours’ notice, we will reschedule your appointment to a future date either in person or by skype/phone. However, the normal fee for the appointment would apply in this situation. We are not able to provide refunds on flights or hotel accommodations or time missed from work.

3. In the extremely rare event we need to cancel your appointment due to a disaster type situation (extreme weather storm, fire, security issue in the area) and we are unble to provide you with more than 72 hours’ notice, we will reschedule your appointment to a future date either in person or by skype/phone. However, the normal fee for the appointment would apply in this situation. We are not able to provide refunds on flights or hotel accommodations or time missed from work.

Should you have any questions about our policies, simply let us know.




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