For more information on the types of appointments we offer, please see What type of appointments do we offer?
1. Initial Consultations at the Whistler Office (In Person ($ 1275)
We offer both in person appointments and telemedicine consultations for hair loss although most patients will require an in person consultation for their first visit. Only under exceptional circumstances will Dr Donovan give the okay to book a telemedicine consultation as the first appointment.
First appointments are typically 35-45 minutes but may run 1 hour.
In person consultations are generally the recommended type of consultation and only rarely with Dr Donovan permit a telemedicine consultation as the initial consultation.
2. Initial Consultations via Videoconferencing (Telemedicine) ($ 1275)
Appointments may be conducted remotely (by telemedicine) if Dr. Donovan feels that this is appropriate after reviewing all documents submitted to the office. Not all patients qualify for a remote consultation as sometimes Dr. Donovan needs to see the scalp up close.
Submission of blood tests, biopsy results (if done), questionnaires and photos will be required PRIOR TO our office confirming if a remote consultation can be offered.
Consultation fees for remote consultations do not cover the cost of medications or treatment. Many treatments for hair loss are either available with a prescription (from Dr. Donovan is patients live in Canada or from a local physician for International patients) or available over the counter (supplements, vitamins, lasers).
Appointments are typically 35-45 minutes but may run 1 hour.
If additional blood tests required, additional fees would apply.
3. Follow-up Appointments, in person at the Whistler Office ($ 750)
Follow up appointments are not the same length as initial consultations. The fee is $ 750 for a standard 20 minute follow up (1 unit of blocked time). If patients feel they need more time, such as 40, 60 minutes or 90 minutes for their follow up appointment, please book 2 or 3 or 4 units of blocked time. The fee for one 40 minute appointment (2 units, 40 minutes) is $ 1500. The fee for one 60 minute appointment (3 units, 60 minutes) is $ 2,250.00. The fee for one 90 minute appointment (approx 4 units, 90 minutes) is $ 3,000.00. An appointment that runs 30 minutes is normally just invoiced at the 20 minute rate.
There are additional fees to review blood tests, biopsy results and other test results that happen ‘after” any given appointment. This is the same regardless if the follow up review is to be held in person or via telemedicine. If Dr. Donovan recommends that a patient have blood tests or have a scalp biopsy or have medical imaging done “after” their appointment, these results are reviewed with patients only with the booking of a new appointment. Reviewing results with Dr. Donovan requires a formal follow up appointment and payment of the associated appointment fees.
4. Standard Follow-up Appointments ($ 750) - (4 or more months since the last appointment; conducted via Phone or via Telemedicine)
A follow up appointment is an appointment between Dr. Donovan and a patient for the purpose of reviewing any aspect of the patient's diagnosis, changes in hair density or various aspects of the treatment. A follow up appointment may be conducted remotely (doxy-me, zoom, facetime, skype, phone). A remote consult is NOT appropriate for all types of hair loss and the decision is left entirely to Dr. Donovan as to whether he can assist a patient through a remote consultation. Patients should take note that a fee applies for all follow up appointments with Dr. Donovan and the cost of the initial consultation does not cover the follow up appointment. A separate fee of $750 applies to all follow up appointments.
Follow up appointments are not the same length as initial consultations. The fee is $ 750 for a standard 20 minute follow up (1 unit of blocked time). If patients feel they need more time, such as 40, 60 minutes or 90 minutes for their follow up appointment, please book 2 or 3 or 4 units of blocked time. The fee for one 40 minute appointment (2 units, 40 minutes) is $ 1500. The fee for one 60 minute appointment (3 units, 60 minutes) is $ 2,250.00. The fee for one 90 minute appointment (approx 4 units, 90 minutes) is $ 3,000.00. An appointment that runs 30 minutes is normally just invoiced at the 20 minute rate.
Please note that fees apply regardless of results. We practice hair medicine using the most up to date methods with the best evidence for treating hair loss. However, Dr. Donovan does not promise results. At the time of your appointment, Dr. Donovan will inform you of the chances (likelihood) of success. For example, if a medication has a 40 % chance of increasing hair density, 40 % of our patients will be pleased and 60 % will not. The same follow up fees apply to each patient. Follow up fees are for Dr. Donovan's professional medical advice and expertise, not for outcomes.
A follow up appointment is a 20-30 minute private consultation. Sometimes they may extend to 30 minutes, but kindly note that they are shorter in duration than the initial appointment. Details are found in the following link.
Full review of medications, side effects, progress to date, photos and review of any blood tests are performed at the follow up appointment
Modification of treatment plan as appropriate, including more aggressive treatments in those not responding and removal/reduction of treatments (where appropriate) for patients showing improvement.
Follow up appointments range in intervals from 3 months to 3 years, depending on the primary diagnosis of the patient's hair loss. Patients with androgenetic alopecia are typically seen every 12-15 months. Patients with scarring alopecia and alopecia areata are typically seen for full review every 3-6 months. Patients with hair shedding issues are typically seen every 6-9 months. Children with genetic syndrome may be seen every 2-5 years.
A patient who has not seen Dr. Donovan within 8 years shall be deemed to be a new patient, and the fees applicable to the appointment will then be new patient fees for an initial comprehensive consultation rather than follow up fees.
A formal transcribed letter is provided for follow up appointments (similar to the initial consultation letter) within 4-6 weeks.
5. Brief Telephone/Telemedicine (Video) Appointments (within 4 months of the last appointment)
Our office offers appointments with different fee structure within the first 4 months of a given appointment.
Our office offers shorter telephone/telemedicine appointments to patients who need more frequent follow up. If an appointment with Dr Donovan is required WITHIN THE first two months of a follow up appointment, there is a fee of $ 375. The fee is $ 575 if it has been between 2 and 4 months since the last appointment.
Appointments can be conducted via phone or video. The choice is left up to the patient. Dr Donovan does not require video conferencing as this is NOT used to diagnose or assess hair loss. (It is the photos sent in ahead of time by the patient that are used to assess hair loss). Some patients prefer to see a face (face to face conferencing) and these patients may select a video/telemedicine call. Others prefer the convenience of phone and may choose a phone call to conduct the appointment.
6. Email advice and questions (maximum 10 questions within the first 6 weeks of an initial or follow up appointment) - no charge PROVIDED they meet our policies
Patients are encouraged to contact the office if they have questions and concerns about their diagnosis or treatment within the first 6 weeks of seeing Dr Donovan in the office. Dr Donovan provides email advice without charge within 6 weeks of the initial consultation or within 6 weeks of a follow up consultation according to our clinical policies. A maximum of 10 questions will be answered following the initial consultation provided the questions meet the clinical policies. If a patient has more that 10 questions (or they don’t meet the policies), this is good indication that a phone call appointment is really what is needed. Dr. Donovan reminds all patients that he does not answer all questions after the appointment is finished - they must meet the clinic policies to be answered.. For example, if a patient wishes to send in weekly updates on their hair loss, Dr. Donovan does not provide weekly advice and recommendations. All patient questions will be reviewed with Dr Donovan and our administrative team will respond by email within 48-72 hours. If a patient wishes to have a phone call or telemedicine consultation with Dr Donovan within the first 4 months of having their office appointment, they should refer to point 4 above. There is a fee of $375-$ 750 for phone calls with Dr Donovan depending on the length of time since the last appointment and are 15-20 minutes in duration. Emails ares used to clarify treatment plans and review basic questions covered during the appointment. Emails are NOT used to change or modify a treatment plan - that would require an actual appointment (see point 4). If a patient is having worsening hair loss or ongoing issues, an interval phone appointment may be appropriate rather than communication with the office by email. Emails are used to clarify information discussed at the appointment - not as ongoing medical care. We encourage all patients to review the clinic policies.
7. Email advice and questions (after 6 weeks) - please contact the office
For many patients with questions and concerns about their treatment, a follow up appointment with Dr Donovan is usually what is needed. Emails are used to answer questions about what was discussed at the appointment. Emails are not used for ongoing advice about how to manage the hair loss - that requires an appointment. If a person has questions about their changing hair, or questions about new treatments they read about or want to discuss - these are all indications a new appointment is needed. Please contact the office to discuss your specific concerns. In some cases, a follow up appointment is not needed as the question from the patient can be easily answered without need for an appointment and without any fees. However, if a review of the patient’s progress is needed in order to answer the question (and consultation with Dr. Donovan is therefore needed), a follow appointment would be the appropriate type of consultation. For example, a patient who emails the office five months after seeing Dr. Donovan and states that they are now losing more hair again and are wondering what medications to stop or change or what blood tests they might have ordered would require a follow up appointment. Our administrative team will review with Dr. Donovan to help the patient determine whether this follow up appointment is best done in person or whether it can be done by phone. Email is not used to modify a plan or give treatment advice.
8. Appointment for Steroid Injections ($ 225)
A 5 minute visit for steroid injections for patients with scarring alopecias and alopecia areata. The appointments are very short and meant to be convenient for patients. They do not include enough time for discussion of treatment progress, medication changes or side effects. Photos are not taken at a steroid injection appointment and consultation letters or summaries are not provided. Patients wishing to have more time to review treatment progress, other medications or other aspects of their care should book a follow up appointment (20-30 minutes) rather than a 5 minute injection appointment.
A wide range of available times are available for steroid injection appointments each month. Steroid injections may also be performed as part of an initial consultation or as part of a follow up appointment. A fee of $ 225 is added to the appointment fee. For example, the fee for a follow up appointment that also includes steroid injections is $ 750 + 225 = $ 975. The fee for an initial consultation that also includes steroid injection is $ 1125 + $225 = $1375.00
Steroid injections may be performed by Dr. Donovan or our clinic nurses. This decision is left to Dr. Donovan rather than the patient. Eyebrows and beard hair injections are generally always performed by Dr. Donovan. Scalp injections may be done by our nurse or by Dr. Donovan depending on availability and the flow of the clinic.
Steroid injections are typically done every 6-16 weeks depending on the diagnosis and activity of the patient's specific condition. For example, a patient with active alopecia areata may have injections every 6 weeks whereas a patient with relatively quiet CCCA or LPP/FFA may have injections every 16 weeks.
PLEASE NOTE: We are often asked whether a patient should book a "steroid injection" appointment or a "follow up" appointment in order to receive their steroid injections. If the appointment is simply for steroid injections, a steroid injection appointment is the appropriate appointment. If there are other issues to be discussed, a follow up appointment is the appropriate type of appointment. The following are helpful guides to help patients determine which is appropriate.
For patients with alopecia areata: a "follow-up" appointment rather than a "steroid injection" appointment will generally be required if a) more than 12 months have elapsed since seeing Dr. Donovan OR b) the patient wishes to discuss issues with Dr. Donovan other than the steroid injections. For example, a patient receiving steroid injections and using oral medications such as prednisone, methotrexate or tofacitinib would discuss these issues at a follow up appointment rather than an injections appointment. There is not sufficient time set aside in a 5 minute injection appointment to discuss broader issues surrounding use of these oral mediations.
For patients with scarring alopecia, a follow up appointment will be required after every second steroid injection appointment. In general, a follow-up" appointment rather than a "steroid injection" appointment will be the appropriate type of appointment for the patient if any of the following are correct a) it has been more than 6 months since the last "follow up" appointment or b) the patient has had two previous injection appointments, or c) if there are issues to be discussed with Dr. Donovan other than the steroid injections. For example, a patient receiving steroid injections and using oral medications such as doxycycline or hydroxychloroquine or finasteride or wishes to discuss other issues will discuss these issues at a follow up appointment rather than an injection appointment. There is not sufficient time set aside in a 5 minute injection appointment to discuss broader issues surrounding use of these oral mediations.
If a formal typed letter is required for another physician or for the patient after a steroid injection appointment, an additional fee of $ 100 will be administered. We do not routinely provide letters for steroid injection appointments.
9. Follow-up Appointments with Steroid Injections ($ 975)
A follow up appointment with steroid injections is billed the same fee as appointments for a follow up and steroid injections. A follow up appointment is $ 750 and an appointment for steroid injections is $ 225.
A follow up appointment that includes steroid injections typically lasts 20-30 minutes.
10. Scalp Biopsy ($ 575 per biopsy)
A scalp biopsy is a short procedure that allows Dr. Donovan to obtain several hairs (and the surrounding skin) for histological analysis.
A scalp biopsy is required for only a minority of patients, typically in cases where scarring alopecia is questioned and where unusual forms of alopecia areata might be present.
The fee includes both the procedure and the biopsy professional reading fee by the dermatopathologist.
In cases of complex hair disorders, 2 biopsies may be required.
11. Discussion of Scalp Biopsy Result (not the slides) - With Biopsy Done at Another Center (not with Dr. Donovan)
Patients who have seen Dr. Donovan in the past and wish to have his expert opinion on how to interpret results of a scalp biopsy result performed at another center are charged a regular follow up fee. For example, if it has been 4 months since the last appointment, the fee would be $ 550 for a 15 minute appointment to discuss the biopsy.
Patients who have not seen Dr. Donovan in the past and now wish to have his expert opinion on how to interpret the results of their scalp biopsy result performed at another center will be charged the initial consultation fee of $ 1125.
This fee above is to review written opinion on a biopsy (ie the biopsy report). If patients wish Dr. Donovan to review the actual physical biopsy slide itself, there are additional fees of $ 475 per biopsy in addition to the consultation fees.
12. Scalp opinion of biopsy reading of a biopsy already done at another centre ($ 475 per biopsy)
We are happy to accept biopsy samples for second opinion readings by our expert dermatopathology team. Patients submitting samples MUST be patients of Dr. Donovan and already reviewed their case with him. In most case, a report will be generated following the biopsy which will be emailed to you. The interpretation of your biopsy results will be performed by dermatopathologists with specific training and expertise in hair and scalp biopsies but not by Dr. Donovan. Of course, the communication of the details of your case will be provided directly by Dr. Donovan. For additional details and to download our consent form, visit SECOND READING OF SLIDES
13. Trichoscopy Image Interpretation (Current Patients only - $ 525; written report; maximum 10 images)
Between appointment, Dr Donovan is happy to review trichoscopy images taken by patients or taken my other clinics that the patient attends. Dr Donovan will review a maximum to images and provide the patient with a written report summary.
Generally speaking, Dr Donovan recommedns that patients book a follow up appointment (see point 14 below) rather than simply submit images. However, if all the patient wishes is an interpretation from Dr Donovan of the findings, Dr Donovan is happy to accommodate. Please allow 2-3 weeks for a written report to be generated. A maxiumum of 10 images is allowed although most patients will send between 1 and 6 images.
14. Trichoscopy Image Interpretation (Current Patients only) - with Follow up Appointment - $ 750
If patients have trichoscopy images that they would like Dr Donovan to review, the best way to is submit the images and then book a video conference call with Dr Donovan to review. However, if patients do not wish a video call and just want a written report, option 13 above is a good option.
15. Medication Refills - If Follow up Interval Has Not Expired - $25
Medications are refilled at each appointment.
Dr Donovan will ensure that a current patient has enough medication to last them between appointments. For example, if Dr Donovan has advised that a patient’s next follow up appointment will be in 9 months, he will fax or phone in to the pharmacy specific information to the pharmacist so that enough medication will be supplied to the patient to lasts 9 months. If Dr Donovan has advised that a patient’s next follow up appointment will be in 4 months, he will fax or phone in to the pharmacy specific information to the pharmacist so that enough medication will be supplied to the patient to last 4 months.
If for any reason, the patient runs out of medication of the pharmacy requires a renewed prescription, Dr Donovan will renew prescriptions for a fee of $25 in order to ensure that the patient will have enough medication to last until the next follow up appointment.
16. Medication Refills - If Follow up Interval Has Expired - $ 25
If a current patient has run out of medication and the time to the next appointment has expired, a follow up appointment with Dr Donovan will be required in order to ensure that the medication is safe for ongoing use. For example, if a patient was advised to return for an appointment in 6 months and it has now been 9 months since the patient was last seen, a renewal will not be given without first reviewing with Dr. Donovan.
On rare occasions, Dr Donovan will call in a prescription without enough medication to last 1-2 months until the patient is able to have an appointment with Dr. Donovan. The fee for this renewal is $ 25. This issue handled on a case by base basis. On many occasions, Dr Donovan will not renew medications without having the opportunity to review with the patient. It can be unsafe in some cases to renew a medication without reviewing all the key issues.
17. Blood tests
Our clinic is a private clinic and patients needing blood tests will be given a standard requisition to visit a local lab. However, because our clinic is private, these fees for blood tests will not be covered under provincial plans (MSP, OHIP, Alberta Health, Saskatchewan Health).
Typical fees vary from province to province and an estimate can be found here: TYPICAL FEES FOR BLOOD TESTS
Patients who do not have blood tests prior to their first appointment, need not worry.
Blood tests will be ordered by Dr. Donovan after he meets with you. See "I don't have any blood tests: what should I do?"
18. Hair Collections - $ 575 per collection
Hair collections are performed by patients for assessing hair shedding abnormalities - especially assessing androgenetic alopecia vs telogen effluvium and for following patients with telogen effluvium. Hairs are collected by patients at home and assessed and analyzed by our team. Hair numbers and lengths are measured and individual hairs are counted. The ratio of long hairs to short (3 cm) hairs (terminal hairs to short vellus) provides and total number of hairs provides valuable information on the patient's underlying diagnosis and response to treatment.
Please allow 6 weeks for processing from the date we receive your order form.
Download the Order Form.
The Hair Collection fee is for analysis of your sample and generation of the report by the clinic. We require payment before the hair collection is sent for analysis. Please make sure that payment is made at the time you submit your Hair Collection to avoid delays in receiving your results. The report will be sent by e-mail to patients within 6 weeks. The fee of $ 575 does not include discussion and interpretation of the report with Dr. Donovan. This is generally done at the next follow up appointment. However, if you wish a discussion sooner than this please discuss with our team.
If you wish to speak to Dr. Donovan about your Hair Collection results, please let our office know that you would like to book a follow up appointment.
A hair collection can only be submitted by a patient who is currently enrolled as a patient (meaning their first appointment has been completed). We do not analyze hair collections from patients submitting samples ahead of their first appointment. We do not analyze hair collections for members of the general public.
19. Hair Collection with Follow-up Phone Call to Review Results of the Hair Collection - $ 575 + $ 400 ($ 975)
The fee for the hair collection analysis does not include the fee to speak to Dr Donovan about the results. We strongly encourage patients to book a follow up phone appointment to review results. In some cases, Dr. Donovan may advise that this is not necessary as the hair collection serves as a helpful baseline. Results of the initial collection will be compared over time.
20. Analysis of Submitted Hairs (1 to 100 hairs) - $ 395 per collection
If you would like to better understand the types of hairs you are losing, simply mail them to use with the attached form. Analyses will be performed on up to 100 hairs. Some patients will send one hair, others will send 100. You will be sent a report outlining the percentage of anagen, telogen and dystrophic anagen hairs in the samples.
Please note that this type of analysis is appropriate for patients who wish to know the types of hairs they are losing from the scalp and for those who are concerned that hairs lost from the scalp may be atypical. This form is not appropriate for diagnosing androgenetic alopecia and chronic telogen effluvium through a hair collection. If that type of testing was discussed and recommended by Dr. Donovan, a different form should be used (i.e. see above).
Please allow 6 weeks for processing from the date we receive your order form.
Download the Order Form.
This fee does not include the fee to review results with Dr Donovan. The fee for a follow-up phone call would be a standard appointment fee.
21. Fees for Phone Communication with Another Health Care Provider Specialist - $450 per call
Dr. Donovan is pleased to review your file and discuss your hair loss with your other health care specialists by phone at any time. The fee for such phone calls is $450 per call.
We ask patients to note that follow up calls back to the patient are not done. For example, Dr Donovan or his team does not call patients back after the call is completed to review how the call between him and the other specialist went.
Calls with physicians are generally done ONLY after the first appointment and after Dr. Donovan has seen the patient himself and evaluated the scalp.
Patients are required to complete our consent form (see below) for Dr. Donovan to discuss your file with another specialist:
CONSENT FORM FOR COMMUNICATION WITH ANOTHER MEMBER OF YOUR HEALTH CARE TEAM
Dr. Donovan will not consult with any physician or specialist prior to the first appointment with a patient except on rare occasions.
Patients who require Dr. Donovan to have ongoing dialogue with a particular specialist will be required to have a follow up appointment with Dr. Donovan at minimum every 6 months. It is imperative that Dr. Donovan understand your progress, and any changes in your health if ongoing advice is to be given. Dr. Donovan will not correspond with any physician if he has NOT seen or had a remote consultation with a patient within the last 6 months.
22. Fees for Phone Communication with Another Person Designated by the Patient
Dr. Donovan is pleased to review your file with another person in the event your health does not allow you to do this on a routine basis. If a patient feels that it would be helpful to designate that another person lead part of meetings or even lead all of the meeting the attached form should be completed. This will be important if a patient feels that they might be absent during part or all of any upcoming or future meeting.
The fee for such phone calls is the same as it would be the same as the fees that would be for the patient.
Calls with another person are generally done ONLY after the first appointment and after Dr. Donovan has consulted with the patient himself
Patients are required to complete our consent form (see below) for Dr. Donovan to discuss his or her file with another person:
Patients who require Dr. Donovan to have ongoing dialogue with a particular person will be required to have a follow up appointment with Dr. Donovan at minimum every 6 months. It is imperative that Dr. Donovan understand his or her progress, and any changes in their health if ongoing advice is to be given. Dr. Donovan will not correspond with any designate if he has NOT seen or had a remote consultation with a patient within the last 6 months.
23. Appointment Cancellation Fee
Please see our cancellation policies
24. Completion of Letters and Forms (Employment Forms, School Forms, Insurance Forms, Medication Forms)
Our office is happy to provide letters and complete forms for patients as they related to school, or work or insurance.
There is a fee of $ 150 per letter or form document. (A three page form would still be billed at $150)
Letters are ONLY provided for patients who have been evaluated by Dr. Donovan within the past 3 months. For example, if a patient was seen 6 months ago by our clinic and requires Dr. Donovan to write a letter for school or work or for the purpose or insurance, a follow up appointment with Dr. Donovan will be required. Otherwise, a letter will not be provided for the simple reason Dr. Donovan does not know the patient's current health status and it would be generally inappropriate and/or unethical for him to comment on it. Dr. Donovan treats the completion of forms very seriously and will not complete forms without proper steps being completed.
To request a specific form to be completed by Dr Donovan, please complete our Request for Completion of Forms
To request a specific letter to be written by Dr Donovan, please complete our Request for Completion of Letter
Please allow 3 weeks for completion of forms.
In some cases, Dr. Donovan will require an appointment with patients in order to complete forms. This is often the case for employment related forms. The fee for appointments is separate from the fee fro completion of the forms.
25. Preparation of “Before and After Albums” ($ 350)
Dr Donovan generally reviews comparative “before and after” photos with patients at each appointment. This is left to Dr Donovan’s discretion. Dr Donovan may simply advise the patient they are better, or worse or improved. Generally Dr Donovan will share photos but we ask each patient to take note that detailed preparation of “before and after albums” is not part of a standard visit. We encourage patients to take photos of their own scalp during their journey if they wish documentation of progress in photos. In some cases, time during the 20 minute follow up is dedicated to counselling about new medications or review of other important details (as opposed to spending time preparing photos in a photo collage). Patients who ask for before and after photos each visit should take note that we are happy to have our office prepare such a portfolio but there are additional fees for this service.
26. Request for Support for Insurance for Wigs, Hairpieces and Scalp Prostheses
Dr Donovan supports patients in their applications for financial reimbursement from their private insurance company for fees related to purchasing a wig or hairpiece (scalp prosthesis). The patient must be a current patient of the practice and must have been evaluated by Dr. Donovan within the past 12 months. For example, if it has been 5 years since a patient saw Dr. Donovan, a prescription will not be given as Dr. Donovan would not be considered the active physician overseeing care.
Patients who have not had an appointment with Dr Donovan in more than 12 months may wish to have the current health care provider who is overseeing their care complete these forms.
27. Request for Records
Our office is happy to fax your chart (previous consult notes, etc) to any physician’s office without fee
There is a fee of $ 0.10 per page for documents faxed to insurance companies, for legal matters or for any other third party matter that is not a medical practitioner involved in your medical care.
To request your chart to be faxed to a third party, please complete our Request for FAXING my Chart to Third Parties
28. Reprinting of Invoices
Official invoices are provided to patients at the end of each appointment.
Our office is happy to reprint up to 5 lost or misplaced invoices. There is a fee of $10 per invoice beyond five invoices. We encourage all patients to hold on to their receipts after the appointment.
To request one or more invoices to be reprinted, please complete our Request for Invoice Reprinting Form
29. Document Translation to English.
We routinely receive consultation notes, biopsy reports and blood test reports in other languages besides English. The operating language of our office is English.
Many official documents MUST be translated to English in order for Dr. Donovan to interpret them properly.
Some documents can be interpreted by Dr Donovan without the assistance of a formal translator. However, if you have documents that Dr. Donovan can not interpret properly without assistance of a translator, we can submit your documents for translation to an outside service. Please send documents to us and we will obtain a quote for the fees associated with translating your documents. Should you wish to have your documents translated yourself and then emailed or faxed to us once translated, that is also acceptable. We do not cover costs associated with translation of documents to English.
NOTE:
a) Local tax (5%) is collected on the above fees. For Canadian patients living outside BC having remote consultations tax, is charged according to the province where the patient lives. For example, an Ontario patient have a remote consultation would be charged 13 % tax as HST in Ontario is 13 %
b) Dr. Donovan's clinic is private. Our clinic does not participate in the provincial health plan in the province of British Columbia and Dr. Donovan does not bill funds through the Medical Services Plan (MSP). Patients with separate health insurance (i.e. work related insurance or other insurance), may wish to contact their individual insurance companies to discuss whether a portion or all of the appointment related fees will be covered prior to their appointment with Dr. Donovan. Fees for appointments are not reimbursable under provincial health plans. There are fees for all follow up appointments.
